Privacy policy

Privacy Policy – Mr Plumb Co
Effective Date: 21 October 2025
Website: https://mrplumbco.com.au
Business: Mr Plumb Co Pty Ltd
ABN: 64 714 918 743
Contact Email: [email protected]

 
1. Introduction
Mr Plumb Co (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 
2. Information We Collect
We may collect the following types of personal information when you use our services or contact us:

Name, phone number, email address, and residential address
Details about your plumbing, gas, or air-conditioning service request
Payment details when you pay for services
Any information you provide through our website forms, phone calls, or emails
Website usage data via cookies, Google Analytics, or similar tracking tools
 
3. How We Use Your Information
We use your information to:

Provide plumbing, gas, and maintenance services
Schedule appointments and communicate with you
Process payments and send invoices or receipts
Improve our website and customer experience
Deliver targeted advertising through Google Ads, Meta Ads, and other platforms
Comply with legal and regulatory obligations
We do not sell your personal information.

 
4. Cookies & Analytics
Our website uses cookies and tracking technologies (including Google Analytics, Google Ads Conversion Tracking, and Facebook Pixel) to measure website performance and ad effectiveness.
You can disable cookies in your browser settings, but some site features may not function properly.

 
5. Disclosure of Information
We may share your data with:

Trusted contractors or subcontractors working on your job
Payment processors and financial institutions
Marketing and analytics providers (Google, Meta, Mailchimp, etc.)
Regulatory or legal authorities where required by law
All third parties are required to handle your information in accordance with privacy laws.

 
6. Data Security
We take reasonable steps to protect your information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.
Personal information is stored securely in electronic systems protected by firewalls, encryption, and access controls.

 
7. Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it if inaccurate.
To do so, contact us at [email protected].

 
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

 
9. Updates to This Policy
We may update this policy periodically. The latest version will always be available at
https://mrplumbco.com.au/privacy-policy.

 
10. Contact Us
For any privacy enquiries, complaints, or requests, please email:
📧 [email protected]
📞 0411 379 081